You are a university student living in on-campus accommodation. You are having some problems with the internet connection in your room. Write to the supervisor of your residence. In your letter  Introduce yourself  Inform him / her of the situation  Request that the problem be fixed Write at least 150 words. You do NOT need to write

✨ Do you want to improve your IELTS writing?
My name is Jenny Chen – a recently arrived overseas student currently staying in Unit 5 of Cassowary House.
While
I have found most of the facilities here quite satisfactory
thus
far, I wish to lodge a complaint about the university’s internet system. Your student accommodation brochure, which I read closely prior to booking
this
room, indicated that I would have unlimited access to the Internet. Upon arrival,
however
, I discovered that MSN Messenger and other
such
internet communication programs would not run properly. I discussed the matter with some of my fellow students who informed me that these programs had been blocked by the university. As you are no doubt aware, international phone calls are incredibly expensive
by
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in
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comparison with chatting online. Considering the high tuition fees we overseas students already pay, I feel it is entirely unreasonable to prevent us from seeking more affordable alternatives when it comes to communicating with loved ones at home. I was,
therefore
, wondering if you could unblock these programs
?
Change the punctuation
.
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Your assistance in
this
matter is greatly appreciated. Yours sincerely, Jenny Chen
Submitted by drt1311 on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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