You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

Dear Mr Smith, I am writing to you, as a branch manager, regarding a rather frustrating delay in getting a cheque book issued by your branch of NAB bank. Two weeks ago I ordered a cheque book at the Pitt street office and was promised it would be delivered to my home address within three business days.
However
, after two weeks I still have not received it.
Furthermore
, I have been trying to contact the branch seeking clarifications on
this
issue and was highly disappointed by the fact that no one could explain the reasons behind
this
delay and advise when I can
finally
receive it. Could you please review
this
matter at your earliest convenience and advise me how much longer I will have to wait for the cheque book to be delivered to me. Should you fail to address
this
within the
next
week, please be advised that I will launch a formal complaint to the head office. Yours sincerely, Marina Key
Submitted by rashidjuansen26 on

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