You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: explain why you are writing express concern about the missing card ask them what they intend to do

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Dear Sir or Madam, I am writing
this
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letter in order to report a problematic fact that occurred with an envelope sent to me. The package, delivered today, was supposed to have my new bank
card
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.
However
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, the envelope has been compromised, as my credit
card
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is missing from it. Let me start by stating my serious concerns about
this
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issue, due to the fact that my personal information on the
card
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can be used without my knowledge.
In addition
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, I will not be able to perform an operation with the
card
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because it is not in my possession. Moving onto the issues which is the actions that should be made regarding
this
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problem, I expect an immediate approach in order to overcome the possibility of having someone using my personal information. I looking forward to hearing from you on how you intend to solve
this
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matter. Yours faithfully, Christina Smith
Submitted by gislainemelega on

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Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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