You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: explain why you are writing express concern about the missing card ask them what they intend to do

Dear Sir or Madam, I am writing
this
letter in order to report a problematic fact that occurred with an envelope sent to me. The package, delivered today, was supposed to have my new bank
card
.
However
, the envelope has been compromised, as my credit
card
is missing from it. Let me start by stating my serious concerns about
this
issue, due to the fact that my personal information on the
card
can be used without my knowledge.
In addition
, I will not be able to perform an operation with the
card
because it is not in my possession. Moving onto the issues which is the actions that should be made regarding
this
problem, I expect an immediate approach in order to overcome the possibility of having someone using my personal information. I looking forward to hearing from you on how you intend to solve
this
matter. Yours faithfully, Christina Smith
Submitted by gislainemelega on

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Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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