You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter • say what the participants liked about the hotel • explain why they were unhappy about the food • suggest what the manager should do to improve the food in future

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Dear sir, I am Susitha Bandara, writing
this
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letter to express a few concerns regarding the gathering had
last
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Sunday at your hotel premises.
First
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of all, our friends enjoyed it a lot that evening with the live band you have arranged and most of them appreciated that.
Nevertheless
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, the swimming pool and the lighting are so existing and match with the table arrangements as well. Your staff has offered us an impressive service on time and efficiently.
However
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, there are complaints from everyone at the party regarding the
food
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items. Most of the cuisine was not from the menu which we have selected before giving the order.
Moreover
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, some of the drinks are extremely sour and was not of the expected quality. Some of the participants had lose-motion and burning sensation once they went back home. Since we are having our gathering annually, in your hotel I would like to make some suggestions regarding the
food
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items to not to lose the reputation of your hotel. I feel if you can double-check the
food
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items with the menu before serving and test your
food
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by a
food
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-tester will be better. Please take note of
this
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and I would appreciate it if you can consider these opinions carefully. Thanks and regards, Jhon Bandara
Submitted by susithapb on

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Topic Vocabulary:
  • Compliments
  • Ambiance
  • Professionalism
  • Hospitality
  • Quality
  • Variety
  • Freshness
  • Catering
  • Menu options
  • Dietary requirements
  • Feedback
  • Survey
  • Collaboration
  • Improvements
  • Rectify
  • Gastronomy
  • Culinary
  • Hospitality industry
  • Client satisfaction
  • Constructive criticism
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