You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers. Write a letter to the manager of the local bus service. In your letter introduce yourself and say when the incident happened describe what you saw and heard say what you would like the bus company to do about it You should write at least 150 words.

I am writing
this
letter in order to draw your attention to the problems I have faced during my
last
trip using your bus service. I have been a client of yours for more than 3 years since I moved to Montreal, and I had never had any issues with your services.
However
, during my journey from Ottawa to Montreal
last
Sunday unpleasant situations occurred.
To begin
with, the driver's attitude to the passengers was inappropriate, as the driver was showing no respect with your clients when asked some questions about the duration of the journey.
Additionally
, while driving I could see the driver using the cellphone and the bus sometimes cross illegally the lanes. Moving into the actions that I would like to see is that the drivers should be trained in order to have a more client-oriented approach, as well as, cameras ought to be installed to eliminate the use of phones by the drivers. I looking forward to a response on how these problems will be mitigated. Yours faithfully, Christina Smith
Submitted by gislainemelega on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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Topic Vocabulary:
  • Incident
  • Driver's behavior
  • Attitude
  • Passenger
  • Rude
  • Manner
  • Inappropriate
  • Unprofessional
  • Responsible
  • Safety
  • Complaint
  • Apology
  • Compensation
  • Improve
  • Customer service
  • Conduct
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