You recently encountered some problems with a public transportation service in your area. Write a letter to the manager of the public transport company and say - where and what the problems were - explain how these problems affect the public - suggest what changes could be made to improve the situation

Dear Sir or Madam, I am writing to inform you about a recent incident that occurred on one of your buses. I was travelling on the number 32 bus in District 1 Ho Chi Minh City when the driver caused a traffic accident. The driver was driving over the speed limit and

also

driving in the wrong lane, and

this

caused him to crash into a motorbike. Many of your passengers, including myself, were very angry because they were late for work.

This

was because they had to switch to the

next

bus while the bus got delayed due to severe congestion on the road

as a result

of the accident. To make matters worse, some of your customers suffered minor injuries,

such

as whiplash. I would like to suggest that your drivers have to undergo regular driving tests to ensure that they are fully competent and aware of the rules of the road. You could

also

place a phone number on the back of all buses so that the public can make complaints about any reckless driving. I look forward to your response. Yours faithfully, Tom Hanks