IELTS Writing Correction Service
Writing Samples
Band 4

Write a letter to your internet service provider to complain. Describe the problem and why you are unhappy. Arrange for an engineer to visit your home. Request a reduction in your bill.

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I am writing
this
Linking Words
 letter to register a complaint about the
internet
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service
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 you are providing me. I have been using the virgin
internet
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 modem for a long
time
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, but recently it started giving me hard
time
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 with
internet
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 connectivity as well as low web speed too.
Last
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 weekend, I was at my apartment
and
Correct word choice
apply
show examples
surfing on the
internet
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, suddenly my laptop lost connectivity with the modem you provided me with the
internet
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plan
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 I chose a year back. I tried a lot but I was out of luck and did not get connected at that
time
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 I needed to use my phone data to complete an important project
work
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 related to my
work
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. At that
time
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 I thought it might be some difficulties with the modem, but out of my surprise, it started happening, again and again, every single day.
However
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, since that day, the
internet
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 download speed dramatically reduced almost half of the
plan
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 speed. I would like you to send an engineer to fix my problem as soon as possible, as my company wants me to do
work
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 from home, and without a good
internet
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 connection, I won't be able
to begin
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 my
work
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. I
also
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 heard the same problem regarding your
service
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 in my
neighborhood
Change the spelling
neighbourhood
show examples
 recently. I would like it to be fixed before the holidays
over
Add a missing verb
are over
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.
Moreover
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, I did not use your
service
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 for one week and used my own data through my phone, so as a consequence I would like you to reimburse me and
also
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 want you to reduce my
plan
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 by $5 to my regular
plan
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. I have never thought to leave your company but if it won't get resolved very soon
then
Linking Words
 I have no choice and transfer my connection to other
service
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 providers. I hope you consider my situation and do your best to solve the mess I had to face with lowering my bill for the remaining months of
this
Linking Words
 year. Yours Faithfully, Amit Savaliya

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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