Write a letter to your internet service provider to complain. Describe the problem and why you are unhappy. Arrange for an engineer to visit your home. Request a reduction in your bill.
I am writing
this
letter to register a complaint about the internet
service
you are providing me. I have been using the virgin internet
modem for a long time
, but recently it started giving me hard time
with internet
connectivity as well as low web speed too.
Last
weekend, I was at my apartment and
surfing on the Correct word choice
apply
internet
, suddenly my laptop lost connectivity with the modem you provided me with the internet
plan
I chose a year back. I tried a lot but I was out of luck and did not get connected at that time
I needed to use my phone data to complete an important project work
related to my work
. At that time
I thought it might be some difficulties with the modem, but out of my surprise, it started happening, again and again, every single day. However
, since that day, the internet
download speed dramatically reduced almost half of the plan
speed.
I would like you to send an engineer to fix my problem as soon as possible, as my company wants me to do work
from home, and without a good internet
connection, I won't be able to begin
my work
. I also
heard the same problem regarding your service
in my neighborhood
recently. I would like it to be fixed before the holidays Change the spelling
neighbourhood
over
.
Add a missing verb
are over
Moreover
, I did not use your service
for one week and used my own data through my phone, so as a consequence I would like you to reimburse me and also
want you to reduce my plan
by $5 to my regular plan
. I have never thought to leave your company but if it won't get resolved very soon then
I have no choice and transfer my connection to other service
providers.
I hope you consider my situation and do your best to solve the mess I had to face with lowering my bill for the remaining months of this
year.
Yours Faithfully,
Amit SavaliyaSubmitted by mandeepsinghsony2022 on
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The Greeting
Depending on the style and aim of the letter, you will need to adapt your greeting.
Always start an informal letter in the ways:
- Dear + name
- Hi / Hello + name
‘Dear...’ is more appropriate, so stick with this.
For a formal letter there are two options for the greeting:
- Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
- Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.