You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter: give details of what went wrong explain what you had to do to overcome the problem at the time say what action you would like the manager to take You do NOT need to write your own address. Begin your letter as follows: Dear ..., You should write at least 150 words.

Dear Sir or Madam, I am writing to complain about the cooling system in your hotel. I stayed for three days in

room

305 from 1st July to 3rd July. As we all know, Vancouver experienced unusual extremely hot weather recently.

However

, the air conditioning was not working in my

room

. The

room

temperature stayed around 32 degrees no matter what button I pressed. I called

room

service, but your employer said they cannot change my

room

and could not find anyone to repair it at the moment. In order to make my

room

cooler, I had to open the fridge all the time and bought many ice cubes and water from the supermarket. At night, I had to sleep on the floor with ice water to make me feel comfortable. As a customer, I would like to apply for a refund since the sleeping experience was awful and the employer was not helped. I understand

this

extreme weather is not predictable, so I suggest that you could hire someone to check the cooling system regularly in order to avoid

this

situation happening again. I hope that you will address

this

concern as soon as possible. Yours faithfully