You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter, » explain why you are writing » express concern about the missing card » ask them what they intend to do

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Dear Sir or Madam, I am writing
this
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letter to complain about my new delivered
card
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which is actually missed.
Last
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month my debit
card
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was lost,
therefore
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I applied for the new one which was delivered to me yesterday. But unfortunately, the
card
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was not there and the envelope had nothing in it but the user guide and manual. On asking the rider he clearly refused and replied that he didn't know anything about it. I was too worried about it as I need it on an urgent basis to draw some cash because I have to do the payment to one of my suppliers.
Furthermore
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, I am not able to do any online transactions through my mobile app since it requires
card
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details.
Lastly
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, I have already paid its fees in advance to the bank which will take into consideration and must be refunded. You are requested to inquire about my lost
card
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as it contains my personal information and make me a new
card
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and deliver it as soon as possible. I look forward to hearing from you soon. yours faithfully, Arsalan Farooq
Submitted by arsalanfarooqned on

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Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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