You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
Dear Madam,
I am writing
this
letter about a faulty item that I purchased on your website, and to request a refund.
This
is a Sony Bluetooth speaker model C52213 serial no 12034, which was delivered yesterday.
It is not getting connected either with T.V or mobile phone. Although
, I have gone through the instructions in the manual carefully and tried to connect it several times but failed. Whenever I am scanning the device in any of the compatible gadgets, it is showing no device found.
I ordered the item for the 25th wedding anniversary celebration party of my parents which is due in the next
two days.
However
, it seems that I will need to look for other options locally now, therefore
I would like to return this
product and request a full refund. I do not want to exchange the item because it has failed the purpose for me.
Looking forward to having the earliest response in this
matter.
Yours faithfully,
Komal HandaSubmitted by komalhanda1990 on
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Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.