You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

#item #work #manager #company #addresses #sir #madam

Dear Madam, I am writing

this

letter about a faulty item that I purchased on your website, and to request a refund.

This

is a Sony Bluetooth speaker model C52213 serial no 12034, which was delivered yesterday. It is not getting connected either with T.V or mobile phone.

Although

, I have gone through the instructions in the manual carefully and tried to connect it several times but failed. Whenever I am scanning the device in any of the compatible gadgets, it is showing no device found. I ordered the item for the 25th wedding anniversary celebration party of my parents which is due in the

two days.

However

, it seems that I will need to look for other options locally now,

therefore

I would like to return

this

product and request a full refund. I do not want to exchange the item because it has failed the purpose for me. Looking forward to having the earliest response in

this

matter. Yours faithfully, Komal Handa

Submitted by komalhanda1990 on Wed Aug 03 2022

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Structure your letter

A letter needs to be written using a proper format, including the following:

A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
The main body (consisting of paragraphs for each part of the letter)
A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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5Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

9 paragraphs

165 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 4.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

purchase
non-functional
malfunctioning
refund
replacement
repair services
model
affecting
intended use
describe
delivered
online order
customer satisfaction
inconvenience

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