You have recently ordered an item from the internet, but are not happy with the purchase. Write to the company. In your letter Describe what you purchased Explain why you are not happy with the purchase Tell them what you would like them to do about the situation

Dear Sir or Madam, 1 week ago I have ordered a pair of leather shoes from your online store. I am writing

this

letter to express my dissatisfaction with the product I received. The shoes I have ordered are from a luxury

brand

in

size

9 .

However

, I am astonished that I received the product from some other

brand

which is a

first

copy of the luxury

brand

. In fact, even the logo is slightly different from the original one.

Moreover

, I received a

size

6 pair

instead

of a

size

9. Contrary to what was mentioned on the site, it is not a cruelty-free product.

Although

, the quality is good there is no warranty card in the box. I am disappointed with

this

as I wanted to wear them for a crucial event. I would like you to arrange a pick-up for these shoes and replace them with the genuine

brand

with shoe

size

in 9. Please refund my money, unless you cannot replace it. Looking forward to hearing from you immediately. Kind Regards, Priya