You have recently ordered an item from the internet, but are not happy with the purchase. Write to the company. In your letter Describe what you purchased Explain why you are not happy with the purchase Tell them what you would like them to do about the situation

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Dear Sir or Madam, 1 week ago I have ordered a pair of leather shoes from your online store. I am writing
this
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letter to express my dissatisfaction with the product I received. The shoes I have ordered are from a luxury
brand
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in
size
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9 .
However
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, I am astonished that I received the product from some other
brand
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which is a
first
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copy of the luxury
brand
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. In fact, even the logo is slightly different from the original one.
Moreover
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, I received a
size
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6 pair
instead
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of a
size
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9. Contrary to what was mentioned on the site, it is not a cruelty-free product.
Although
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, the quality is good there is no warranty card in the box. I am disappointed with
this
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as I wanted to wear them for a crucial event. I would like you to arrange a pick-up for these shoes and replace them with the genuine
brand
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with shoe
size
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in 9. Please refund my money, unless you cannot replace it. Looking forward to hearing from you immediately. Kind Regards, Priya

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