You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

✨ Do you want to improve your IELTS writing?
Dead Sir or Madam I am writing
this
letter requesting your assistance with my complaint. As you can see from my purchase history I am your loyal customer for five years. I bought a lot of stuff in a wide product range. I was happy with your service since my
last
experience.
Last
week on the 10th of August I ordered a pair of sneakers. On the product details remark as a detail to buy one size bigger than the normal. Because of
this
, the recommendation I create an order for a size of 44. After delivering and unboxing,
firstly
I realize that the shoes are damaged
moreover
they seem not like new.
In addition
when I tried them the size of the shoes was not suitable for me.
Hence
I desire a full cashback
however
you could neglect the delivery charges. I read the all product return conditions on your website and followed all instructions.
That is
to ,say I believe you managing
this
process with a full customer satisfaction experience by all means I am looking to hearing from you as soon as possible Yours faithfully Mert Bayraktar
Submitted by hmertb on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
What to do next:
Look at other essays: