You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter: give details of what went wrong explain what you had to do to overcome the problem at the time say what action you would like the manager to take You do NOT need to write your own address. Begin your letter as follows: Dear ...,

Dear Sir or Madam, I am writing to you to formally complain about the malfunction of the heating system during my stay in your hotel. Despite it was the end of September, the weather was heightened for

this

period of

year

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the year

a year

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. When I tried to use the cooling system implemented in the room, I encountered a problem with it, which seemed to be out of order. It was above 30 degrees Celsius in my lodging throughout the whole time and I had trouble with sleep under

such

conditions. To solve

this

issue I contacted the reception of the hotel, which did not have a solution at that moment, so I asked them to bring a fan up to my room.

This

relieved the temperature slightly, but I still found it very inconvenient to sleep. I kindly ask you to take measures to fight similar problems in the future and, if possible, give me a 50

percent

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per cent

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refund. I am looking forward to hearing from you at your earliest convenience. Yours sincerely,