You recently bought a piece of equipement for your kitchen but it did not work. You phoned the shop but no action was taken Write a letter to the shop manager. In your letter Describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do

Dear Sir/Madam, I am writing

this

letter regarding the complaint I registered for the mixer grinder that I bought from your

shop

is not working.

Last

week I purchased the mixer of the Brand Philips was working for the

first

day and later it stops functioning. I suspect the problem is with the motor.

This

product comes with a one-year warranty. I called your

shop

and the customer support executive took the details and apprised that the technical person would make me a call back and advice on it. I received no calls for two days. Again, I called your

shop

, and the same person took the call and informed me that the complaint was closed stating that the customer was not responding. I have given my correct contact number and I haven't received any calls from your

shop

. I cannot wait for so long with

this

delay from your side.It is stated in the warranty that if the item is having any problem within 10 days of purchase, the customer is able to replace or return the item.

Hence

I will be visiting your office on Thursday and I need the product to be replaced immediately. Appreciate your action in prompt action on

this

. Yours faithfully, Maria