You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. Write a letter to the hotel manager. In your letter • describe the problem. • explain what happened when you asked the hotel staff for help. • say what you would like the manager to do.

Dear sir/madam, I am writing to let you know that I have a concern regarding with room I stay in right now. After my check-in and spending around 30 minutes inside my room, I noticed that the air conditioner is not working properly. It should be cold after that time but

still

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it is humid inside my area. I asked for help from one of your staff on the ground floor mainly in the reception area. She is Miss Jen if I am not mistaken, and she told me that she will call maintenance to come up to my area to check and fix the problem. Unfortunately, after waiting for at least 2 hours no one came.

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, I need to bring again their attention for the

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time. I appreciate it if you could transfer me to another hotel room for my convenience. In ,addition I want you to instruct your attending crew to be more responsible and not ignore the needs of your client. I am hoping for your immediate response. Yours sincerely, Joanna