You recently bought an oven for your kitchen but it does not work. You called up the shop but no action was taken. Write a letter to the shop manager. In your letter: describe the problem with the oven explain what happened when you called up the shop State what you would like the manager to do

Dear Sir or Madam, I am writing to let you know that the Oven (model number: 612ERD) that

i

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I

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purchased from your shop on 1st October is not in workable condition at all. It appears that you have sold an old piece to us as the heating surface has a lot of scratches and the handle is broken too. I am afraid to say that I have never had

such

a terrible shopping experience. I called the manager to report the issue 2 weeks ago but ,

unfortunately

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,unfortunately

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no action has been taken till today. I have never expected

this

kind of service from your side.

Moreover

, he was not accepting his fault he supplied us with a defective product. I urge you to please take

this

matter very seriously and deliver the brand new product in an acceptable condition.

Additionally

, I would suggest you please check the order before sending it to our address. Regards Bhawna Ahuja