You have had your computer repaired by your local computer supplier. You were extremely impressed with the service. Write a letter to the manager of the shop. Describe what happened when you call the shop. Praised the staff who helped you and ask the manager to thank those concerned.

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Dear
sir
Capitalize word
Sir
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/madam, I am writing to let you know that I was so grateful for how my computer was fixed at your facility. It is amazing that you
manage
Wrong verb form
managed
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to organize my stuff in a thing I thought, could not work anymore. Yesterday, I called the reception area of your establishment that my computer was damaged. I told them that it
is
Wrong verb form
was
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suddenly abrupt and nothing showed on my screen. They asked me to give my address, so they
can
Wrong verb form
could
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pick up my gadget. In just 30 minutes they arrived and took my things. They informed me
also
that they will deliver it early in the morning by the next day. I thought they
will
Wrong verb form
would
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delay my item but they
manage
Wrong verb form
managed
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to bring it back at the right time. I adore your staff for handling my computer in a professional manner. They are very helpful and responsive to all my queries. I want you to send my gratitude to those staff and to continue the good services they are providing for your clients. Thank you so much for the wonderful management. Yours sincerely, XXX
Submitted by joannaagcanas2 on

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task achievement
Consider providing more specific examples of how the staff were helpful and professional to enhance the impact of your gratitude.
coherence cohesion
Ensure consistency in addressing the computer – switching from 'my computer' to 'my gadget' might confuse readers slightly.
coherence cohesion
You have structured the letter with a clear introduction, body, and conclusion, which enhances readability.
task achievement
The tone of the letter is polite and appreciative, making it suitable for a formal letter of this nature.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • express my gratitude
  • extremely impressed
  • customer service
  • initial contact
  • efficient
  • responsive
  • professionalism
  • went above and beyond
  • satisfactory repair
  • commend
  • acknowledge
  • convey my thanks
  • outstanding service
  • appreciation
  • high standard
  • recommend
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