You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do.

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Dear Mr Verma, I am writing

this

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letter to inform you about the issue that I encountered with the coffee machine that I purchased from your shop recently. The equipment is not working properly and it stops in between the process of preparation. Even the inbuilt dispenser has a leakage problem. Yesterday, I called on the number mentioned on the invoice but got really disappointed as I didn't receive any positive response from your staff. I explained the issue to them and they said the product is now sold and they are not responsible for any after-sale services.

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, it is clearly stated on the bill that the equipment is issued with 2 years warranty.

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, I request you to please look into the matter yourself and get my coffee maker replaced or at least get it repaired. Your shop is renowned for its quality in the town and I hope you will take appropriate action on the response of your staff as well. Looking forward to hearing from you. Yours faithfully, Sneha

Submitted by cashreya2675 on Wed Nov 02 2022

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3
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
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Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

173 words

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