You arrived at a holiday resort recommended by your travel agent. Write a formal letter of complaint

Dear

Mr.

Change the punctuation

Mr

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Smith, I am writing to express my strong dissatisfaction with the awful experience I had in your hotel. Your personnel treated me unproperly and the conditions were terrible.

Firstly

Linking Words

, arriving

to

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at

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the hotel and entering the room, the

first

Linking Words

thing I saw was the mould in the corners of the ceiling. Not only was the mould on the ceiling, but there was some near the bed.

Secondly

Linking Words

, when I took the matter to the personnel, they treated me as

I

Correct word choice

if I

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was the guilty one. I was laughed at

at

Remove the redundancy

apply

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first

Linking Words

and

then

Linking Words

accused as it was my fault that the mould got all over the room. I was highly offended by your hotel's services. I demand a full refund for the

inconveniences

Fix the agreement mistake

inconvenience

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that I experienced and I expect a quick response. Yours sincerely,