You recently bought a piece of equipment for your kitchen but it did not work. You phoned shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with equipment - explain what happened when you phoned the shop - and say what you would like the manager to do
Dear Sir or Madam,
I am writing with regard to the washing
machine
I purchased from your store recently. I also
want to bring to your attention customer service.
The washing machine
is SONY X958. I placed the order 1st of September and it was delivered on
Change preposition
apply
last
Saturday. The appliance was working fine after installation, however
, when I tried to use it at
the same night after dinner, the Change preposition
apply
machine
did not function anymore. I suspect there is something wrong with the engine as I heard an unusual sound when I turn on the power.
I rang your customer service the next
day. The assistant from the post-purchase department I spoke to could not provide any useful instructions. He assured me that he would report the issue to the shop manager and return a call within 24 hours. But that was two days ago, and I am still waiting for your call. It is very disappointing.
As my washing machine
is still under quality warrant, I am entitled to request it to be repaired or replaced. I have decided that I would like a replacement washing machine
. I also
would like to receive an update regarding how would you improve the
customer service in the future.
I await your prompt response.
Yours faithfully,
Yoko SmithCorrect article usage
apply
Submitted by yokoyoko.ye on
Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.
Use cohesive linking words accurately and appropriately
Linking words are very important in your essay.
To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.
Almost every sentence in your essay should have a linking word of some sort.
In fact, the only sentences that can omit linking words are your background sentence and thesis.
Linking word examples:
- firstly
- secondly
- thirdly
- in additional
- moreover
- also
- for example
- for instance
- therefore
- however
- although
- even though
- despite