You recently bought a piece of equipment for your kitchen but it did not work. You phoned shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with equipment - explain what happened when you phoned the shop - and say what you would like the manager to do

Dear Sir or Madam, I am writing with regard to the washing

machine

I purchased from your store recently. I

also

want to bring to your attention customer service. The washing

machine

is SONY X958. I placed the order 1st of September and it was delivered

on

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last

Saturday. The appliance was working fine after installation,

however

, when I tried to use it

at

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the same night after dinner, the

machine

did not function anymore. I suspect there is something wrong with the engine as I heard an unusual sound when I turn on the power. I rang your customer service the

next

day. The assistant from the post-purchase department I spoke to could not provide any useful instructions. He assured me that he would report the issue to the shop manager and return a call within 24 hours. But that was two days ago, and I am still waiting for your call. It is very disappointing. As my washing

machine

is still under quality warrant, I am entitled to request it to be repaired or replaced. I have decided that I would like a replacement washing

machine

. I

also

would like to receive an update regarding how would you improve

the

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customer service in the future. I await your prompt response. Yours faithfully, Yoko Smith