You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter • say what the participants liked about the hotel • explain why they were unhappy about the food • suggest what the manager should do to improve the food in future

Dear Sir/Madam, My name is Crystal, and I am the Event Manager from SPTel Pte Ltd which held

year-end

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company conference

last

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week at your hotel. I am writing to express some feedback from my peers regarding the event.

First

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of all, most of them enjoyed with hotel facilities and services

although

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they are not satisfied with the buffet lunch on the 2nd day. Overall, all my colleagues rated five stars for the conference hall which conducted the all-day meetings. They said that all the chairs and tables arranged are tremendously clean and comfortable,

,

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moreover

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notebooks and pens were put on the table for every participant.

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, all your staffs and receptionists are considerate and friendly, showing us their professional expertise in making preparation and guiding us whenever we need help. They always wear a smile on their face on top of their busy duties and responsibilities.

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, the majority of my fellow workers are extremely disappointed with the buffet lunch

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provided on the main event day. Since all of us are very exhausted in the morning training session and expected a lot for the lunch.

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, the

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was not enough f and we waited about 10 minutes to top up the

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. When it comes to soup, it was cold and tasteless.

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, most of the main dishes

such

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as chicken curry, fried fish and stirred vegetables are oily and salty. In conclusion, I would like to share some suggestions to improve the

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quality catered by your hotel. It could have been even better if you can review the portion of the

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versus

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total number of guests in order to avoid a shortage of

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on the counter. Another piece of advice is to use less oil

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and to have

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tasted before serving. I hope you could consider these suggestions and do much better in the future. Yours sincerely, Crystal