You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter • say what the participants liked about the hotel • explain why they were unhappy about the food • suggest what the manager should do to improve the food in future

Dear Sir/Madam, My name is Crystal, and I am the Event Manager from SPTel Pte Ltd which held

year-end

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a year-end

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company conference

last

week at your hotel. I am writing to express some feedback from my peers regarding the event.

First

of all, most of them enjoyed with hotel facilities and services

although

they are not satisfied with the buffet lunch on the 2nd day. Overall, all my colleagues rated five stars for the conference hall which conducted the all-day meetings. They said that all the chairs and tables arranged are tremendously clean and comfortable,

,

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moreover

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,moreover

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notebooks and pens were put on the table for every participant.

In addition

, all your staffs and receptionists are considerate and friendly, showing us their professional expertise in making preparation and guiding us whenever we need help. They always wear a smile on their face on top of their busy duties and responsibilities.

On the other hand

, the majority of my fellow workers are extremely disappointed with the buffet lunch

was

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provided on the main event day. Since all of us are very exhausted in the morning training session and expected a lot for the lunch.

Firstly

, the

food

was not enough f and we waited about 10 minutes to top up the

food

. When it comes to soup, it was cold and tasteless.

Furthermore

, most of the main dishes

such

as chicken curry, fried fish and stirred vegetables are oily and salty. In conclusion, I would like to share some suggestions to improve the

food

quality catered by your hotel. It could have been even better if you can review the portion of the

food

versus

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the

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total number of guests in order to avoid a shortage of

food

on the counter. Another piece of advice is to use less oil

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and to have

food

tasted before serving. I hope you could consider these suggestions and do much better in the future. Yours sincerely, Crystal