Write a letter informing the e-commerce online store customer desk about a damaged product you received
Dear Sir or Madam,
I am writing to you to complain about a damaged product which I bought from your online store.
To begin
with, I received two speakers which I ordered a week ago. Unfortunately, both of them did not work well. I think they are broken. When I turn on the music it didn't work. I try to charge it but it still does not work.
In addition
to this
, I have a party on the 20th of June. So I need to find good speakers for a party. I want you to urgently change the speakers. If you do not change the columns, pay back my money. I will buy it from another store.
The next
time, you need to improve your service of delivering. Also
, products must be checked before delivery. Also
, I can send you a photo of the broken product.
I would like to appreciate it if you could solve the problem as soon as possible, but not later than a week because of my party.
Yours faithfully,
JaneSubmitted by ina1_95 on
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The Greeting
Depending on the style and aim of the letter, you will need to adapt your greeting.
Always start an informal letter in the ways:
- Dear + name
- Hi / Hello + name
‘Dear...’ is more appropriate, so stick with this.
For a formal letter there are two options for the greeting:
- Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
- Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.