You lost an item while traveling on a bus. An employee of the bus company assisted you in recovering your lost item. Write a letter to the company manager to thank the employee. In your letter •describe what you lost and why it was important to you •how the employee helped you find it •and explain how you felt after recovering it.

Dear Manager, I am writing

this

letter to express my heartfelt thanks to Raju who is working as a customer relationship manager in your company. I was travelling from Hyderabad to Vijayawada on February 11th with an office laptop

bag

. During the

,

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journey I placed the

bag

in the unoccupied seat next to me and slept. Later when I reached my destination, I forgot to pick up my

bag

and got off the bus. I am an accountant, and the laptop holds company-related revenue documents which are confidential. After realizing my mistake, I immediately called your company's customer relationship administrator. He verified my details online, asked regarding

bag

type, colour etc., and called the bus driver to enquire about the luggage. After 10 mins they called to confirm that ,they have found the

bag

and I can collect it from the main office which is around 10 kilometres away from my home. I felt relieved and happy the moment I received the call from your team. I am extremely thankful to the manager for his prompt response and his attitude to serve the customers. Yours faithfully, Praveena P