The graphs indicate the source of complaints about the bank of America and the amount of time it takes to have the complaints resolved.

The pie chart illustrates the complaint sources against

the

Correct article usage

apply

show examples

bank of America and the bar chart shows how much time was taken to solve the

cases

.

Overall

, the highest percentage of complaints were filed by the public and the lowest

cases

were done by others.

Furthermore

, over the period, on average, 4 to 6

months

were needed from investigation to final action.

Firstly

, the proportion of

cases

lodged by the public against

Add an article

the

a

show examples

bank of America is 63%.

Then

the number of

cases

done by government agencies and out of state is almost equal and the number is 11% and 10% respectively.

Moreover

, 3% of complaints were filed by the media and others. 8% of complaint source is insurance companies.

However

, in 2001, it took about 6

months

for the final action,

while

in 2001, it took the longest time and was exactly 6

months

. After that, it dwindled slightly in 2002 and rose slightly again in 2003.

Finally

, the least period was taken to resolve the

cases

at the end

of the period, which was a little more than 4

months

.