The graphs indicate the source of complaints about the bank of America and the amount of time it takes to have the complaints resolved.

The pie chart illustrates the complaint sources against

the

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bank of America and the bar chart shows how much time was taken to solve the

cases

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.

Overall

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, the highest percentage of complaints were filed by the public and the lowest

cases

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were done by others.

Furthermore

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, over the period, on average, 4 to 6

months

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were needed from investigation to final action.

Firstly

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, the proportion of

cases

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lodged by the public against

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a

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bank of America is 63%.

Then

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the number of

cases

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done by government agencies and out of state is almost equal and the number is 11% and 10% respectively.

Moreover

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, 3% of complaints were filed by the media and others. 8% of complaint source is insurance companies.

However

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, in 2001, it took about 6

months

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for the final action,

while

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in 2001, it took the longest time and was exactly 6

months

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. After that, it dwindled slightly in 2002 and rose slightly again in 2003.

Finally

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, the least period was taken to resolve the

cases

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at the end

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of the period, which was a little more than 4

months

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.