You have recently visited a city on vacation and stayed in a hotel. Write a letter to the manager about your stay. In your letter: Give details of your stay What were the high & low points of the hotel What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear .....................,

Dear sir, I am writing
letter as a concerned client who patronizes the presidential hotel when I visit any country except I took time to confirm there is no branch of the hotel close to my place of assignment. I was in Accra, Ghana a fortnight ago on a three-week vacation and I spent the entire period at your Accra resort.
To begin
, I will like to commend your team for the quality of the meal I was served, though I expected it as it has been the custom of Presidential hotels and suites to serve quality intercontinental dishes and my Ghana meal was indeed a delight, kudos to your team.
, I noticed the turnout of customers was really low in comparison with my observations in different branches that I have lodged. I took time to sample the opinions of various individuals as I related to the indigenes of my host community. The common complaints were the high cost of meals and poor customer relationship office; these concerns I believe have made your Accra branch have a less competitive advantage over your contemporaries. I want to recommend that your establishment make prompt arrangements for an intensive training session which will be made mandatory for every member of the customer service team;
intentional effort in partnership with any trusted customer service education firm will go a long way in improving service delivery in that section of the hotel.
, I want to encourage you to seek professional guidance from accountants and auditors who work in your firm to ensure an effective price review is performed as soon as possible to improve your
consumer strength. I wish you the very best. Regards, Osbert, Onyinyechi Angela
Submitted by angelaonyiosbert on

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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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