You should spend about 20 minutes on this task. You have recently visited a city on vacation and stayed in a hotel. Write a letter to the manager about your stay. In your letter: Give details of your stay What were the high & low points of the hotel What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear .....................,

Dear Sir/Madam My name is Injun Lee; I visited the Versace hotel located in Brisbane two weeks ago.

Firstly

, I significantly appreciate you providing me and my wife with high-quality customer service for five days. We were certainly impressed with the facilities included in the hotel

such

as an outdoor swimming pool, gym, and restaurants. But, the closing time of

such

facilities was too early to spend time with my wife. Because of the accessibility, we were able to save some budget for the next travel from Brisbane to Perth.

However

, since the front door of the swimming pool was very slippery, it seems quite potentially risky for other customers. I recommend your management team to consider extending the opening hours of the facilities, and a cleaning team to wipe the slippery area regularly to prevent accidents. I still have

an

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intention to revisit your hotel for the next trip in a few months if the problems are solved. Yours faithfully Injun Lee