The charts show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The given charts display how 100 customers of the Parkway responded to a survey, in 2005 and 2010, when they were asked to judge the hotel's client service.

Overall

Linking Words

, the results over those 5 years spectacularly improved, first with the most popular response being just "satisfactory" and

then

Linking Words

"good". In terms of positive responses, in 2005 just the smallest percentage of the interviewees, described their customer experience as excellent, just followed by the "good" responses. The latter was at 5% and the former at 14%. These changed when in 2010 the most given rate was no more "satisfactory" like in 2005 but "good", making up almost two-fifths of the total. Regarding the negative judgments,

although

Linking Words

in 2005 there were 15% of the guest complaining about a really poor experience and just over a fifth of them about a poor one, the proportion of these opinions changed, decreasing to less than 5% and at 12%, respectively.