You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Dear Sir or Madam, I am writing to express my dissatisfaction with the drummer I recently purchased from your website. I am Jennifer Ramos, I have been a premier member of your online store for
last
Correct article usage
the last
show examples
six years.
Last
week I
have
Unnecessary verb
apply
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ordered a drimmer on your Black Friday sale and it
arrives
Wrong verb form
arrived
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on Monday afternoon. My order ID is A123456.
While
unboxing the item I noticed that the package was not properly sealed,
Moreover
Add a comma
,Moreover
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the
product
I chose was different from the delivered
product
.
Furthermore
, I have chosen black colour
however
it was delivered in red colour. As the
product
is substandard and does not meet my
expectation
Fix the agreement mistake
expectations
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,
therefore
, I am requesting you to refund my full amount which is 150 dollars. Please arrange to collect back the
product
as soon as possible.
This
my first bad experience from your store. I am expecting more professional service for your delivery quality checking process. I look forward to hearing from
Correct your spelling
you
yoou
Correct your spelling
you
, Yours faithfully, Jennifer Ramos
Submitted by ck.manshad on

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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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Topic Vocabulary:
  • order number
  • shipment
  • delivery
  • damaged
  • defective
  • package
  • request
  • replacement
  • refund
  • customer support
  • awaiting your prompt response
  • solution
  • photos attached
  • upon inspection
  • apologies in advance
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