You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter • describe the problem you had with the tickets • say why you were unhappy with the staff • suggest what action the train company should take
Dear Sir,
I hope
this
letter finds you well. I am Lahiru Maduranga, I am a resident in
Clyde North suburb, and I am writing Change preposition
of
this
letter to lodge a complaint regarding a train ticket issue and a staff matter.
This
incident happened on
Change preposition
apply
last
Friday 20th April 2024 at Berwick station. I have
planned a journey to Sommerville on week before and I bought four online train tickets from Berwick to Sommerville dated 20th April 2024 at 09:00 a.m. Wrong verb form
had
According to
the schedule
I reached the station in time. When I went to the ticket counter, the officer who checked the tickets said that these tickets Add a comma
schedule,
are
not valid. When I enquired about the reason, he did not reply to me.
Wrong verb form
were
Furthermore
, I was disappointed with the situation I faced. I at least expected a reasonable justification from the ticket counter. I was waiting such
a long time to sort out this
matter, but nobody assisted me. This
was the main reason I was unhappy with the staff.
Moreover
, I suggest you to
investigate Remove the particle
apply
this
matter and kindly do the necessary refund. Meanwhile, appreciate if
you could educate staff on customer care essentials.
I am waiting for an immediate action and reply letter from you in Correct pronoun usage
it if
this
regard.
Your’s sincerely,
Lahiru MadurangaSubmitted by lahiru_80 on
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Logical structure
You've handled the structure of the letter quite well, ensuring that each paragraph serves a clear purpose: Providing context, detailing the problem, expressing dissatisfaction with the service, and suggesting a resolution. In future letters or similar tasks, maintaining this structure will continue to serve you well.
Greeting and closing
Your greeting and closing were appropriately formal, matching the context of a complaint letter to a train company. It's important to keep this appropriateness in tone and format across different types of letters for the IELTS exam.
Single idea per paragraph
Each paragraph focuses on a single idea, making your letter easy to follow. This clarity helps the reader understand your main points without confusion. Continue to organize your writing in this clear, focused manner.
Complete response
Your response thoroughly covered all aspects of the task, demonstrating a complete understanding of what was required. Remember to always address every point in the task to achieve a high score in task achievement.
Suitable writing tone
You've chosen a tone that is polite yet firm, which is suitable for the situation you're describing. In any formal letter, especially one involving a complaint, maintaining a respectful tone is crucial to ensure your message is received well.
Logical structure
Well-structured response with a clear introduction, body, and conclusion
Greeting and closing
Appropriately formal greeting and closing
Single idea per paragraph
Clear focus in each paragraph
Complete response
All task points addressed
Suitable writing tone
Tone is suitable for a complaint letter