You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter • describe the problem you had with the tickets • say why you were unhappy with the staff • suggest what action the train company should take

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Dear Sir, I hope

this

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letter finds you well. I am Lahiru Maduranga, I am a resident

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Clyde North suburb, and I am writing

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letter to lodge a complaint regarding a train ticket issue and a staff matter.

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incident happened

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apply

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last

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Friday 20th April 2024 at Berwick station. I

have

Wrong verb form

had

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planned a journey to Sommerville on week before and I bought four online train tickets from Berwick to Sommerville dated 20th April 2024 at 09:00 a.m.

According to

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the

schedule

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schedule,

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I reached the station in time. When I went to the ticket counter, the officer who checked the tickets said that these tickets

are

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were

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not valid. When I enquired about the reason, he did not reply to me.

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, I was disappointed with the situation I faced. I at least expected a reasonable justification from the ticket counter. I was waiting

such

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a long time to sort out

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matter, but nobody assisted me.

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was the main reason I was unhappy with the staff.

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, I suggest you

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apply

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investigate

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matter and kindly do the necessary refund. Meanwhile, appreciate

Correct pronoun usage

it if

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you could educate staff on customer care essentials. I am waiting for an immediate action and reply letter from you in

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regard. Your’s sincerely, Lahiru Maduranga

lahiru_80Sun Apr 28 2024

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Logical structure

You've handled the structure of the letter quite well, ensuring that each paragraph serves a clear purpose: Providing context, detailing the problem, expressing dissatisfaction with the service, and suggesting a resolution. In future letters or similar tasks, maintaining this structure will continue to serve you well.

Greeting and closing

Your greeting and closing were appropriately formal, matching the context of a complaint letter to a train company. It's important to keep this appropriateness in tone and format across different types of letters for the IELTS exam.

Single idea per paragraph

Each paragraph focuses on a single idea, making your letter easy to follow. This clarity helps the reader understand your main points without confusion. Continue to organize your writing in this clear, focused manner.

Complete response

Your response thoroughly covered all aspects of the task, demonstrating a complete understanding of what was required. Remember to always address every point in the task to achieve a high score in task achievement.

Suitable writing tone

You've chosen a tone that is polite yet firm, which is suitable for the situation you're describing. In any formal letter, especially one involving a complaint, maintaining a respectful tone is crucial to ensure your message is received well.

Logical structure

Well-structured response with a clear introduction, body, and conclusion

Greeting and closing

Appropriately formal greeting and closing

Single idea per paragraph

Clear focus in each paragraph

Complete response

All task points addressed

Suitable writing tone

Tone is suitable for a complaint letter

6
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
7
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

213 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

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