IELTS Writing Correction Service
Writing Samples
Band 6.5

Discuss the importance of customer service in maintaining customer satisfaction and loyalty.

There is growing sentiment today related to
customer
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 service and how to achieve and ensure
customer
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satisfaction
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. From my perspective, I believe that
customer
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satisfaction
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 is the most significant element that makes business companies can achieve goals and win in the competitive market.
To begin
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 with,
customer
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satisfaction
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 allows businesses to boost business strategies and increase sales. Consumers tend to use
products
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 and services from their favourite companies, they will return in the future and always prioritize their main choice over other competitors.
For example
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, the famous milk brand in Vietnam, Vinamilk was selected to buy the most for ten consecutive years. The main reason why they can achieve a big goal is that they can build trust from
customers
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. Vinamilk has a large number of loyal
customers
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 and they return to buy
products
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 because they feel that Vinamilk offers high-quality milk
products
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 and has better
customer
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 care than other competitors. One of the biggest benefits of
customer
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satisfaction
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 is that loyal
customers
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 can help the company to attract more potential
customers
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, from that, the company can increase sales and expand its market. Loyal
customers
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 had good experiences with
products
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 or services in the past and will give good reviews and recommendations to their friends and families. These recommendations can be seen as trusty than the company's marketing strategies, from that, they will get more
customers
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 and increase sales. In conclusion, building the trust of
customers
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 and maintaining their
satisfaction
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 is the one of major determinants of business success. Companies should focus more on both
products
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 and
also
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customer
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 care.

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Fully explain your ideas

To get an excellent score in the IELTS Task 2 writing section, one of the easiest and most effective tips is structuring your writing in the most solid format. A great argument essay structure may be divided to four paragraphs, in which comprises of four sentences (excluding the conclusion paragraph, which comprises of three sentences).

For we to consider an essay structure a great one, it should be looking like this:

  • Paragraph 1 - Introduction
    • Sentence 1 - Background statement
    • Sentence 2 - Detailed background statement
    • Sentence 3 - Thesis
    • Sentence 4 - Outline sentence
  • Paragraph 2 - First supporting paragraph
    • Sentence 1 - Topic sentence
    • Sentence 2 - Example
    • Sentence 3 - Discussion
    • Sentence 4 - Conclusion
  • Paragraph 3 - Second supporting paragraph
    • Sentence 1 - Topic sentence
    • Sentence 2 - Example
    • Sentence 3 - Discussion
    • Sentence 4 - Conclusion
  • Paragraph 4 - Conclusion
    • Sentence 1 - Summary
    • Sentence 2 - Restatement of thesis
    • Sentence 3 - Prediction or recommendation

Our recommended essay structure above comprises of fifteen (15) sentences, which will make your essay approximately 250 to 275 words.

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