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Band 6.5

Discuss the importance of customer service in maintaining customer satisfaction and loyalty.

#importance #customer #service #satisfaction #loyalty
There is growing sentiment today related to
customer
 service and how to achieve and ensure
customer
satisfaction
. From my perspective, I believe that
customer
satisfaction
 is the most significant element that makes business companies can achieve goals and win in the competitive market.
To begin
 with,
customer
satisfaction
 allows businesses to boost business strategies and increase sales. Consumers tend to use
products
 and services from their favourite companies, they will return in the future and always prioritize their main choice over other competitors.
For example
, the famous milk brand in Vietnam, Vinamilk was selected to buy the most for ten consecutive years. The main reason why they can achieve a big goal is that they can build trust from
customers
. Vinamilk has a large number of loyal
customers
 and they return to buy
products
 because they feel that Vinamilk offers high-quality milk
products
 and has better
customer
 care than other competitors. One of the biggest benefits of
customer
satisfaction
 is that loyal
customers
 can help the company to attract more potential
customers
, from that, the company can increase sales and expand its market. Loyal
customers
 had good experiences with
products
 or services in the past and will give good reviews and recommendations to their friends and families. These recommendations can be seen as trusty than the company's marketing strategies, from that, they will get more
customers
 and increase sales. In conclusion, building the trust of
customers
 and maintaining their
satisfaction
 is the one of major determinants of business success. Companies should focus more on both
products
 and
also
customer
 care.
Submitted by khanhlinh151123 on

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For we to consider an essay structure a great one, it should be looking like this:

  • Paragraph 1 - Introduction
    • Sentence 1 - Background statement
    • Sentence 2 - Detailed background statement
    • Sentence 3 - Thesis
    • Sentence 4 - Outline sentence
  • Paragraph 2 - First supporting paragraph
    • Sentence 1 - Topic sentence
    • Sentence 2 - Example
    • Sentence 3 - Discussion
    • Sentence 4 - Conclusion
  • Paragraph 3 - Second supporting paragraph
    • Sentence 1 - Topic sentence
    • Sentence 2 - Example
    • Sentence 3 - Discussion
    • Sentence 4 - Conclusion
  • Paragraph 4 - Conclusion
    • Sentence 1 - Summary
    • Sentence 2 - Restatement of thesis
    • Sentence 3 - Prediction or recommendation

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