You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item

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Dear Sir or Madam, I am writing to inform you about the order that I placed from your store. I ordered a pair of waterproof hiking shoes from the Solomon brand. After a long wait of two weeks, the package arrived today and to my surprise, the shoes were damaged with scratches and
also
the shoelaces were missing.
Moreover
, the size is bigger than what I ordered, and it doesn’t fit me. I am extremely unhappy with
such
an unpleasant experience. I would like to request you look into
this
matter. I kindly ask you to fully refund the price of the article and the shipping fee I have paid on top. I have read the company’s return policy and customers are entitled to full reimbursement for any damaged goods they receive. I hope I will be reimbursed soon. I would
also
like to return the item as per the terms and conditions outlined on your website. I have opened the request to send back the package,
however
, I will have to wait for the return tag which I will receive within 24 hours
according to
your email. I shall dispatch the article within two working days. I look forward to hearing from you. Yours sincerely, Farhat Abbas
Submitted by mic.jan.thomas on

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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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