There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

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Dear Mr Smith: I am writing to complain about the bus service problems in our area. I used to love taking buses in your company, but I recently discovered that some of them often got delayed. I take
the
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line 26 to travel from my home to my company.
While
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I only needed to wait for at most 4 minutes to board my bus in the past,
this
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waiting time became 12 minutes on average during
this
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week.
This
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will, of course, negatively affect my life. The most serious impact is that I can no longer rely on
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line 26 as the transportation between my home and my company.
Due to
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the dramatic growth of the waiting time, I have to drive to my firm by my car.
Although
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this
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is still feasible, my expenses for
traveling
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to work will rise from 5 dollars to 15 dollars per trip if I decide to use my own vehicle. In
the
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light of that, I would like you to carefully check over all issues with the buses, especially
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line 26. I
also
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recommend you
to
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purchase more buses and hire more bus drivers. Please tell me how you would handle the problem. Sincerely,
Submitted by zicheng_l on

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Topic Vocabulary:
  • adhering to schedules
  • inconvenience
  • daily routine
  • punctuality
  • frequency during peak hours
  • overcrowding
  • commuters
  • update system
  • reliable
  • maintenance
  • breakdowns
  • irregular bus timings
  • passengers
  • delays
  • unreliable
  • appointments
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