Write a letter to an airline manager regarding your bad experience on a recent flight. Pease say Where and when did you fly? – What happened on the flight? – Give a suggestion how this issue could be resolved or prevented.

Dear Manager, I am writing

this

letter to bring to your notice my appalling experience with FlyDubai

last

week on flight FD021. I travelled from Islamabad to Dubai

along with

my husband and my 2-year-old son on 17th April 2023. The flight take-off was smooth and

initially

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,initially

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the journey was pleasant. But after some time, my little one started crying because he was unwell. My husband and I tried to soothe him but he was in pain and would not calm down. After a short

while

, an air hostess 'Jenny' came to us and to our utter dismay asked us to calm down the baby in a profoundly rude manner. We expected support from the flight staff but

instead

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,instead

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we were taken aback by her indifferent demeanour. We are not seeking to lodge a formal complaint against the person in question, but expect the airline to rectify the staff attitude. They should be trained in customer service and empathy.

This

will ensure better services to the people and even better reviews from the customers. Yours sincerely, Rebecca K.