Write a letter to an airline manager regarding your bad experience on a recent flight. Pease say Where and when did you fly? – What happened on the flight? – Give a suggestion how this issue could be resolved or prevented.

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Dear Mr George, I, Hiral Solanki, used your airline for my travel from Canada to India
last
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week. I am writing
this
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to express my dissatisfaction during
this
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trip. I was extremely excited to go home to my parents for a vacation after 2 years but it was all crushed once I saw my
seat
Use synonyms
. The handle on the
seat
Use synonyms
was broken, the remote for the media player was not working and on top of ,that they totally changed my
seat
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number. I booked my ticket 2 months in advance just to get a window
seat
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but it was changed by your airline department without notice.
In addition
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, when I asked about
this
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change nobody replied or took an interest to resolve
this
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issue. I would greatly appreciate it if you could repair or reinstall new seats and media devices for your fellow travellers.
Additionally
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, I would recommend ,if
due to
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unavoidable circumstances your department changes the
seat
Use synonyms
location , please make your passengers aware so they do not get more surprises as you know travelling in itself is full of surprises. Thanking you, Yours truthfully, Hiral
Submitted by solanki26hiral on

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The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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Topic Vocabulary:
  • introduction
  • briefly
  • describe
  • origin
  • destination
  • negative
  • experience
  • delayed
  • unclean
  • inattentive
  • quality
  • technical difficulties
  • entertainment system
  • emotional impact
  • inconvenience
  • discomfort
  • disappointment
  • resolution
  • compensation
  • improvement
  • maintenance
  • upgrading
  • services
  • systems
  • closing
  • request
  • response
  • action
  • improved
  • thank
  • attention
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