You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter -Describe the problem with the equipment -Explain what happened when you phoned the shop -Say what you would like the manager to do

Dear Sir or Madam, The previous week I bought a kettle in your shop in the Antalya Mark mall, but

then

I brought it to my house and plugged it into the socket the water was not being heated. At the bottom of that, there was a light that lit up after the plugging but nothing else happened.

Then

I found out that the irregularity of the device, I made a phone call immediately to your company’s office and described the issue precisely to one of your employees Dan. He assured me that you would address

this

case instantaneously by sending another kettle

instead

of the broken one. Suddenly ,

however

Add a comma

,however

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since my appeal, 5 days have passed and I have not received even a single phone call from you let alone performing your company’s promise. I am looking forward to your prompt action on the issue during the three next days;

otherwise

, I will be forced to pursue legal action. Yours faithfully, Ivan