You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter -Describe the problem with the equipment -Explain what happened when you phoned the shop -Say what you would like the manager to do

Dear Sir or Madam, The previous week I bought a kettle in your shop in the Antalya Mark mall, but

then

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I brought it to my house and plugged it into the socket the water was not being heated. At the bottom of that, there was a light that lit up after the plugging but nothing else happened.

Then

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I found out that the irregularity of the device, I made a phone call immediately to your company’s office and described the issue precisely to one of your employees Dan. He assured me that you would address

this

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case instantaneously by sending another kettle

instead

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of the broken one. Suddenly ,

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however

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,however

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since my appeal, 5 days have passed and I have not received even a single phone call from you let alone performing your company’s promise. I am looking forward to your prompt action on the issue during the three next days;

otherwise

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, I will be forced to pursue legal action. Yours faithfully, Ivan