You and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter: - Give details of the things which were unsatisfactory, - Explain the reactions of the members of the family. - Ask the manager what he/she is going to do about the situation.

Dear Sir or Madam, I am writing to complain about the apartment our family rented from you in Vung Tau beach city

last

weekend. I have to say that we were extremely unhappy with the flat.

Firstly

, it was rather run-down and had no elevator. We stayed on the fourth floor, and we had to use the staircase all the time. Perhaps,

this

was still acceptable for young people, but

this

time I had my parents go on holiday with us.

Also

, the air conditioner did not work properly, as it did not provide enough cool air.

As a result

, we were hard to have a good sleep at night. We were all mood-down by

such

less-quality rooms. My parents felt upset and kept asking me for coming home quickly,

while

my husband got furious and kept blaming me that I had not checked for information about the rooms carefully in advance. If your staff had told me the condition of the apartment, I would have not rented it. With

this

letter, I would like to know your company’s policy regarding our complaint as

such

unprofessional service absolutely affected our vacation. I look forward to receiving your response. Yours faithfully, Maria Do