You have bought a washing machine. First you found that the machine did not work properly, and you had it changed. Then you found that the new one seriously entangled the clothes. Write to the manager of the company to complain about it. In your letter: - State your reason for writing, - Describe the problems, - Ask the provider to solve the problem

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Dear Sir or Madam, I am writing to complain about the washing machine which I bought from your company

last

Linking Words

month. I bought a Samsung POX2023 on June 14, 2023, but it had a problem with the water supply system, so I

reflected

Verb problem

reported

show examples

it to your staff, and they changed me to a new one.

This

Linking Words

made me satisfied with your company’s services.

However

Linking Words

, the new machine was defective too, and

this

Linking Words

time your staff has ignored my complaint. It works normally from the washing to the rinsing process, but when it comes to the spinning stage, it shakes abnormally and I find it hard to take the clothes out of the machine as they entangle together and the clothes look undried. With

this

Linking Words

letter, I would like whether you have a solution for

this

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or if I can have a full refund as

such

Linking Words

less quality

Correct your spelling

lower-quality

show examples

product affects my daily routine. I hope you will address my concern as soon as possible. Yours faithfully, Maria Do

mariatuyet82Wed Jun 14 2023

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Task Response

The letter adequately addresses the main points required by the task. However, adding more specific details about the model of washing machine, the location of purchase, and any previous communication with the company would enhance the task response.

Coherence and Cohesion

The coherence and cohesion of the letter can be improved by organizing the information into more distinct paragraphs. Each paragraph should focus on a specific aspect of the problem or solution to make the letter easier to follow. Additionally, using transitional phrases between sentences and paragraphs would enhance the overall coherence of the letter.

4
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 4.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 4.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

168 words

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