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Band 5

You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter describe the problem with the equipment explain how this problem is affecting your work say what you want the shop or company to do

#work #home #piece #equipment #job #shop #company
My name is Nhi
who
Correct pronoun usage
I
show examples
 came to your store #151199 and bought the headphones on November 15th ,
however
 I am writing
this
 letter because I am quite disappointed with the product you recommended to me I want you to know that the headset has many errors
such
 as the headset has no sound , one problem is that you said the product
will
Wrong verb form
would
show examples
 be returned if it is defective but when
I
Correct pronoun usage
apply
show examples
I sent a text message to my friend but didn’t receive any response I bought the headset for extra classes and needed to hear English ,clearly but it didn’t meet my expectations, the main reason was
because
Replace the word
that
show examples
 my headphones couldn’t hear clearly, so I panicked for many days
practicing
Change the spelling
practising
show examples
 my English I don’t want you to refund me but I hope you will respond to my pending message and please arrange to replace
this
 product as soon as possible. I hope
this
 issue will be resolved promptly Best regards
Submitted by quynhtranhbh on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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