You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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Dear Sir or Madam, I have been a satisfied customer for several years, but I am writing regarding the night
dress
I purchased online yesterday. Since I am supposed to wear
this
dress
at a wedding as one of the bride’s maids, the colour must match the theme colcolourhich is ocean blue. I saw the
dress
on your website and
according to
its pictures, that was the exact colour I had been looking for, but the moment I received my order I found some flaws, which I will explain here. The foremost problem is that not only is the shade similar to the original picture but it is not categorized as color blue.
Secondly
, the model I have received is strapless which is contrary to my order. I ,
therefore
,request that you replace my
dress
with the correct
dress
as soon as possible as the wedding is at the weekend,
hence
, I would not have enough time to find another
dress
that matches perfectly with the theme. I
also
ask you to confirm to me in writing that
this
has been actioned, by sending me the exact picture of my order before sending it. I look forward to receiving your confirmation. Kind Regards, Taniya Ansari
Submitted by TUTOO on

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Topic Vocabulary:
  • Dear Sir/Madam
  • I am writing to inform you about a recent purchase I made from your company
  • I am disappointed with the quality/fitting of the clothing
  • The fabric/material used is substandard/defective
  • The color/design does not match the product description
  • The size is incorrect, and it does not fit me properly
  • I urgently require a replacement as I have an upcoming event/function
  • I would appreciate it if you could expedite the process
  • I expect a prompt response and resolution to this matter
  • I suggest a refund or replacement of the item
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