You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

Dear Sir or Madam, I have been a satisfied customer for several years, but I am writing regarding the night
dress
I purchased online yesterday. Since I am supposed to wear
this
dress
at a wedding as one of the bride’s maids, the colour must match the theme colcolourhich is ocean blue. I saw the
dress
on your website and
according to
its pictures, that was the exact colour I had been looking for, but the moment I received my order I found some flaws, which I will explain here. The foremost problem is that not only is the shade similar to the original picture but it is not categorized as color blue.
Secondly
, the model I have received is strapless which is contrary to my order. I ,
therefore
,request that you replace my
dress
with the correct
dress
as soon as possible as the wedding is at the weekend,
hence
, I would not have enough time to find another
dress
that matches perfectly with the theme. I
also
ask you to confirm to me in writing that
this
has been actioned, by sending me the exact picture of my order before sending it. I look forward to receiving your confirmation. Kind Regards, Taniya Ansari
Submitted by TUTOO on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Topic Vocabulary:
  • Dear Sir/Madam
  • I am writing to inform you about a recent purchase I made from your company
  • I am disappointed with the quality/fitting of the clothing
  • The fabric/material used is substandard/defective
  • The color/design does not match the product description
  • The size is incorrect, and it does not fit me properly
  • I urgently require a replacement as I have an upcoming event/function
  • I would appreciate it if you could expedite the process
  • I expect a prompt response and resolution to this matter
  • I suggest a refund or replacement of the item
What to do next:
Look at other essays: