The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how tehy rated hotel's customer service.
As can be clearly seen from the pie chart evaluating the rated Parkway hotel's customer service depends on the questionnaire method.
Overall
, The hotel improved the service quality over the 5 years and individuals provided more positive feedback.
To begin
, Improvement of the services of the Caravansary improved the Excellent rate from 5% in 2005 to 28% in 2010, which is the one-fourth of total response. In addition
, the category of Goods increased a significant review from 14% to 39% in the era of 2005 to 2010, respectively which dominated reviews in 2010.
In Contrast
, The satisfactory percentage reduces from 45% to 17% in the 5 consecutive years. Moreover
, the other two categories are also
declining percentages whereas
, Poor decreased by 3 % and Very poor by 1% in the 5 consecutive periods.
To sum up
, Among all 5 categories of rating systems, the Parkway Inn raised their Positive feedback and declined negative responses in the period of 2005 and 2010.Submitted by jonahid.stu20ju on
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