You recently purchased an item from a local store, but you are not satisfied with your purchase. Write a letter to the manager of the store. In your letter: Describe the item you bought and why you need it. Explain why you are not happy with it. Say what you would like the manager to do.

Dear Sir or Madam, I hope

this

letter finds you well. I am writing to express my disappointment about the purchase that I recently made at your store and seek

you

Change the pronoun

your

show examples

assistance in resolving

this

issue. Two days ago, I acquired a Samsung robot vacuum from your establishment.

This

product was advertised that it has the capability to both mop and sweep concurrently and it has an impressive battery life on a full charge.

This

information was really appealing to me as I recently moved to a new apartment and was eager to streamline my daily cleaning routine.

However

, upon using the vacuum, I discovered that it lacks the promised dual mopping and sweeping function.

This

required me to manually clean the floors which is not in line with my initial expectations.

Additionally

, its actual running time is significantly shorter, just about one hour,

instead

of the anticipated four hours. As the item does not align with the information provided by your store, I kindly request an exchange. If you have another model that has a dual mopping and sweeping function, I am willing to exchange the current one with it.

Otherwise

, I would like to have a refund. I am looking forward to hearing from you soon. Thank you for your attention to

this

matter. Kind regards, Lana Nguyen