You were recently disrespected by one of the employees at your local supermarket. Write a letter to the supermarket manager. In your letter • tell why you were speaking with the employee • describe the employee's rude behavior • explain what you'd like the manager to do
Dear Manager,
I, Anita Kumari: a regular customer of your renowned supermarket, am writing
this
letter to demonstrate my dishearted experience at your store.
Last
Sunday, I came to your shop to purchase regular groceries. I am a gold member of this
supermarket and I always shop at this
place. On my last
visit, I was not able to locate the diary products because of the recent relocation of all your products after the refurbishment. I requested one of your employees to assist me because I was in a hurry to find it by myself.
Surprisingly, she started yelling at me. Maybe she was stressed due to
the workload after the repositioning of all products; however
, her behaviour was not acceptable as we customers are also
in the same situation after
this
unexpected transformation of the store. She told me that she does not have enough time to help you.
I would like to request you to train your staff on how to deal with clients in extreme circumstances in order to enhance their shopping experience. Besides
, you should have a word with her about her aggressive behaviour so that no other client receives the same treatment as I got.
I hope you will consider my concern and take appropriate action promptly.
Yours faithfully
Sandeep KaurSubmitted by sdeepkaur9 on
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Coherence and Cohesion
Consider breaking down certain parts of the letter for additional clarity. For example, separating the background information and the description of the employee's behavior into two distinct paragraphs could enhance readability.
Task Response
The letter covers all parts of the task effectively, specifying the context of the situation, describing the employee's behavior, and suggesting a potential solution.
Task Response
The tone of the letter is suitably formal and respectful, as required in a letter to a manager.
Coherence and Cohesion
The letter follows a clear structure with appropriate greetings and closing remarks, contributing to its coherence.
Use cohesive linking words accurately and appropriately
Linking words are very important in your essay.
To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.
Almost every sentence in your essay should have a linking word of some sort.
In fact, the only sentences that can omit linking words are your background sentence and thesis.
Linking word examples:
- firstly
- secondly
- thirdly
- in additional
- moreover
- also
- for example
- for instance
- therefore
- however
- although
- even though
- despite