The charts show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts illustrate a survey on customer satisfaction conducted by Parkway

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among 100 guests in 2005 and 2010.

Overall

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, the majority of participants in the survey found the service provided by the

hotel

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either satisfactory or poor in 2005.

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, by 2010, the

hotel

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was able to improve its services as many customers expressed positive sentiments about the

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. Focusing on the neutral and negative feedback

first,

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almost half(45%) of the guests participating in the questionnaire said they were generally satisfied with their experience in the

hotel

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in 2005 but the proportion of people with neutral comments reduced considerably to 17% after 5 years.

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21% of customers found the services poor, 15% of them were totally disappointed with their stay. These figures,

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, dropped noticeably to 12% and 4%, respectively in 2010.

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, those who generally enjoyed staying in the

hotel

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made up the minority in 2005. People who chose the ‘good’ option constituted 14% in 2005, with

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figure

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increasing to a staggering 39% in 2010.

Lastly

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, only 5% of the visitors were fully satisfied with the

hotel

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and the percentage of people finding the

hotel

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outstanding rose significantly to 28% in 2010.