IELTS Writing Correction Service /
Writing Samples /
Band 6.5

You had a problem while staying at a hotel and the receptionist was very helpful. Write a letter to the manager of the hotel. In your letter, – describe the problem that you had – explain how the receptionist helped you – suggest ways to prevent the problem from happening again.

#hotel #receptionist #manager
Dear Mr. Cummins, I hope you are in radiant health and the best of spirits. I am writing
this
 letter to inform you about the problems I faced in your
hotel
,
while
 I was staying there. Apart from that, I will explain how the receptionist helped me
as well as
 suggest some preventive measures not to repeat the problem in the future. My name is Faisal, and I stayed in your renowned Royal Tulip
Hotel
 for two nights
along with
 my family members. As far as I am concerned, your
hotel
 has provided different types of facilities for their respected customers from the inception of the
hotel
. But it is a matter of sorrow that I faced some issues relating to housekeeping and room
services
. I didn't get daily housekeeping
services
 on time.
Furthermore
, the
overall
 room service was abysmal as support staff were not responding promptly.
On the other hand
, we informed every problem instantly to the receptionist and she was very cooperative in response to fixing the issues as early as possible. Even though, she communicated with the concerned departments to take quick action against the problems during our
hotel
 stay.
However
, I would suggest some preventive actions regarding the development of housekeeping and room
services
.
Firstly
, you may arrange some training program for all the staff of the concerned department.
Secondly
, the motivational program can be the best way to boost the staff's mind in the workstation so that they ensure the best
services
 for their customers. I am looking forward to your kind reply regarding
this
 matter. Yours sincerely, Faisal
Submitted by faisalmahamood on

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task achievement
Ensure that the letter addresses all aspects of the task with appropriate detail. Some parts could be expanded to provide a more thorough explanation of the problem and the suggestions.
task achievement
Maintain a friendly yet professional tone throughout the letter to be consistent with the formal context of writing to a hotel manager.
coherence cohesion
Organize your ideas clearly with well-structured paragraphs. Each paragraph should develop a separate main idea with clear supporting details.
coherence cohesion
Use suitable phrases and expressions to structure your letter in a logical way, with clear connections between ideas.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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