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Band 6.5

The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.
#graphs #source #complaints #bank #america #amount #time #summarise #information #report #features #comparisons
The given pie chart illustrates the seven types of complaints from
the
Correct article usage
apply
show examples
bank
customers
 in the USA about its services,
whereast
Correct your spelling
whereas
 the table depicts the average time needed
for solving
Change preposition
to solve
show examples
 the problem by
bank
Add an article
the bank
a bank
show examples
 from 2000 to 2004.
Overall
, over the period given, the highest proportion of
complaint
Fix the agreement mistake
complaints
show examples
was from public
bank's
Change noun form
bank
show examples
customers
, whilst the lowest was the others. Turning
into
Change preposition
to
show examples
 the information in more
details
Fix the agreement mistake
detail
show examples
, we can see that 63 %
bank
Change preposition
of bank
show examples
 complaints come from public users which is the highest presentation of
compalint
Correct your spelling
complaint
 among those
customers
.
Goverment
Correct your spelling
Government
agencies just donated 11 %
Change preposition
of complaint
show examples
complaint
Fix the agreement mistake
complaints
show examples
 which is only ahead of
out of state
Add a hyphen
out-of-state
show examples
 ( 10 %).
Bank
also
 received 3 % of the complaints from media and
bank
 employees and the rest came from
others
Correct quantifier usage
other
show examples
customers
 only 2 %. In terms of average time that
bank
Correct article usage
the bank
show examples
 needed
for
Change preposition
to
show examples
 solve the problem decreased over 5 years. In 2000
bank
Fix the agreement mistake
banks
show examples
 needed almost 5,8
hours
for solving
Change preposition
to solve
show examples
 the problems.
This
 figure
then
 increased to more than 6
hours
 in 2001 before
rose
Wrong verb form
rising
show examples
 again to 5
hours
 in 2002. The time needed by
bank
Correct article usage
the bank
show examples
 increased to almost 5.7
hours
 in 2003 and
then
 declined to almost 4, 3
hours
in
Change the preposition
at
show examples
 the end of the period.
Submitted by musa.nuwa on

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Sentences: Add more complex sentences.
▼
Vocabulary: Replace the words bank, customers, hours with synonyms.
▼
Vocabulary: The word "give" was used 2 times.
▼
Vocabulary: The word "increased" was used 2 times.
▼
Vocabulary: The word "almost" was used 3 times.
▼
Topic Vocabulary:
  • Customer service
  • Complaint resolution
  • Data trend
  • Source of complaints
  • Average handling time
  • Online platform
  • Telephone service
  • In-person interactions
  • Efficiency
  • Automated systems
  • Customer satisfaction
  • Bank's reputation
  • Improvements
  • Anomalies
  • Outliers
  • Benchmark
  • Resolution rate
  • Processing time
  • Service channels
  • Feedback mechanism
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