You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Dear Sir or Madam, I am writing to inform you about a situation that occurred when I intended to board a train. I would like to emphasize that I purchased my tickets in advance on the 7th of July, with the intention of utilizing them on the 30th of August. Unfortunately, upon arriving at the station on the 30th of August, I was informed that I was unable to utilize the tickets.

Firstly

Linking Words

, I must express my disappointment with your service and particularly with the handling of the situation by your staff, as they were unable to resolve the issue at hand. If I were in their position, I would have done everything within my capabilities to assist the customer.

Consequently

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, I missed the train and was compelled to purchase alternative tickets.

Moreover

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, I arrived late for a meeting with the CEO of General Motors. I remain hopeful that your company upholds integrity and that we can find a resolution to

this

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predicament. I kindly request a reimbursement for the cost of both ticket purchases,

as well as

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a 50 per cent discount on future return journeys. Your ability to manage

this

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situation would be greatly appreciated.

Furthermore

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, it may be advisable for your station to consider upgrading its computer systems to prevent any future mishaps. With utmost regards, Dmitrii Dulskii

dulskyworkThu Dec 14 2023

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coherence cohesion

The letter could be better organized with clear separate paragraphs for each point mentioned in the prompt.

task achievement

Ensure to maintain a respectful and formal tone throughout the letter, as is expected in such written correspondence.

6
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

221 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

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