Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item
Dear Mr John,
My name is David and I am writing
this
letter to address a malfunction. I recently bought a costly ASUS laptop in your retail store just to find out it is damaged. In addition
, It has been brought to my attention that some computer parts are missing from the box. Thus
, I am requesting your immediate attention and hope we can resolve this
as soon as possible.
To begin
with, I will be describing the issues I had to face. Firstly
, the product's box arrived with a big carved hole on top of it, giving me the impression that someone may have messed up the content inside; that would explain the missing mouse. Secondly
, the battery's pin which I need to connect to the laptop seems to be a bit larger than it is supposed to, making it harder to fit. Finally
, when I first turned it on, it didn't load the operating system at all, it kept getting stuck in a black loading screen and never loaded up.
The laptop, that I so desperately bought to work with, is unusable and not what I would expect from such
a renowned retailer. It is of great importance that we resolve this
issue as swiftly and fast as possible. I was hoping to change this
product at your store for a new one, and if that is
not possible, perhaps I could get one that's already working on display; that is
,
until you can send me a new one. I look forward to the matter being resolved in due course.
Yours faithfully,
David.Remove the comma
apply
Submitted by Danarvelini
on
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tone and structure
Ensure the letter has a clear structure with an appropriate greeting and closing. Avoid colloquial language and maintain a formal tone throughout the letter.
task response
Address all parts of the prompt clearly, ensuring your intentions are directly stated and requests are politely made.
coherence
Organize content logically with each paragraph focusing on a single point for improved readability and coherence.
Use cohesive linking words accurately and appropriately
Linking words are very important in your essay.
To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.
Almost every sentence in your essay should have a linking word of some sort.
In fact, the only sentences that can omit linking words are your background sentence and thesis.
Linking word examples:
- firstly
- secondly
- thirdly
- in additional
- moreover
- also
- for example
- for instance
- therefore
- however
- although
- even though
- despite