The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts illustrate data about the results of a survey which include the rates of 100

guests

of the Parkway Hotel on the

customer

service of the hotel in two separate years.

Overall

, the majority of

guests

asked in 2005 said that the hotel’s

customer

service was satisfactory,

while

in 2010 the highest percentage of respondents thought that the

services

for customers were good.

Also

,

it is clear that

over the five years, the respondents favoured the hotel’s

customer

care by far more. In 2005, just under half of the

guests

asked said that the

services

of the hotel for

guests

were satisfactory, compared to only 5% who believed the

services

were excellent.

By contrast

, in 2010, roughly one out of every ten people who completed the survey said that the

services

were excellent.

However

, the percentage of those who thought that the

services

were satisfactory fell sharply by almost 28% during the period shown in the charts.

Following

this

, nearly 36% of the respondents believed that servings were poor or even very poor in 2005,

whereas

the figure for these options plummeted to 16% of the total

guests

. It is noticeable that in 2005, 14% of those who completed the questionnaire declared that the hotel’s

customer

care was good, but the figure improved considerably in 2010, reaching 39%, making it the most popular choice in that year.