You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter •● describe the problem with the equipment •● explain what happened when you phoned the shop •● say what you would like the manager to do.
Dear Sir/Madam,
I am writing
this
letter to inform you that I purchased a microwave oven in your shop last
Tuesday and tried it on the same day only to find out that it's not working. It seems like the cable is loose because it was not fitting properly.
I called your shop and there was a man who tried to help me since he told me that the last
customer who called was also
having the same issue as mine. Hence
he told me the same solution but it was not worked for me. Instead
, he told me to stay on the line to get his supervisor. However
, it took me an hour but no one was attending.
I want to replace the appliance I purchased and get me new one with free delivery. I also
want you to improve your customer service because it's very bad for your shop.
If action is not taken with my complaint soon, I will visit your store.
Sincerely,
Mary AllenSubmitted by Zaratejoanna1290 on
Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.
coherence cohesion
The letter could benefit from a more logical structure by clearly separating the issues into individual paragraphs with clear topic sentences.
coherence cohesion
Ensure you use appropriate greetings and closings for formal letters. In this case, opt for 'Dear Manager,' to begin with, and 'Yours faithfully,' to close, since the recipient's name is not known.
coherence cohesion
It's good practice to introduce one idea per paragraph which you have mostly done. Make sure every new point starts with a new paragraph.
task achievement
Fully cover all bullet points provided in the task with detailed information and development for a complete response.
task achievement
Maintain a suitable tone for formal writing throughout the letter. Avoid overly direct or informal language when addressing faulty customer service and requests to the manager.
Use cohesive linking words accurately and appropriately
Linking words are very important in your essay.
To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.
Almost every sentence in your essay should have a linking word of some sort.
In fact, the only sentences that can omit linking words are your background sentence and thesis.
Linking word examples:
- firstly
- secondly
- thirdly
- in additional
- moreover
- also
- for example
- for instance
- therefore
- however
- although
- even though
- despite