The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

Both the pie charts present the results survey of visitors about how they rated Parkway

Hotel

in 5 level customer service for 5 years between 2005 and 2010. It can be seen that Parkway

Hotel

increases the grade of the

hotel

, from satisfactory to good and excellent. First and foremost, looking at the first pie chart, almost half of the

hotel

consumers experienced

a

Correct article usage

apply

show examples

satisfactory

Replace the word

satisfaction

show examples

by a percentage of 45%,

moreover

, it was only 5% of guests rated the

hotel

's service as excellent.

Also

, the rest of the visitors rated 21% poor, 15% very poor and 14% good. For the second data, Parkway

Hotel

improved their service, and

as a result

, customers gave 39% for good quality and 28% for excellent standard.

On the other hand

, customers felt the very poor quality has decreased, by only 4%.

While

the satisfactory 17%, 12% for poor quality.